Frequently Asked Questions:
CiraSync Enterprise Edition

CiraSync PE (Personal Edition) has the following benefits:

  • Only these Contact Sync can be configured:
    • Office 365 Sync GAL to iPhone, Android and Outlook
    • Office 365 Sync public folder to iPhone, Android and Outlook
  • Exactly one contact list can be configured at a time
  • Any Office 365 user without administrative permissions can signup and use PE
  • Configuration and execution is just a few steps
  • There is no recurring charge and no credit card is required to sign up
  • If enabled, sync tasks run weekly.

CiraSync EE (Enterprise Edition) has the following benefits:

  • Synchronization can be configured for an entire Office 365 tenant.
  • Contact and Calendar Sync is available
  • Multiple contact lists can be synchronized
  • Only an Office 365 Global Administrator can signup for Enterprise Edition
  • After an initial 30 day trial, there is a monthly, or annual recurring charge.
  • If enabled, sync tasks can run daily at a time you choose.
  • Enterprise Dashboard features can be delegated to any Office 365 users — even users without administrative rights.
  • Advanced field settings allow granular control over which contact fields get updated or cleared.

Only an Office 365 Global Administrator can signup for Enterprise Edition. The user account must also be granted the Application Impersonation Role.

  • There are a number of benefits to upgrading:
    • Synchronization can be configured for an entire Office 365 tenant.
    • Contact and Calendar Sync is available
    • Multiple contact lists can be synchronized to different users
    • If enabled, sync tasks can run daily at a time you choose.
    • Enterprise Dashboard features can be delegated to any Office 365 users — even users without administrative rights.
    • Advanced field settings allow granular control over which contact fields get updated or cleared.
    • Telephone and email support is available 16 hours per day.

After an initial 30 day trial, there is a monthly, quarterly, or annual recurring charge.

  • Contact and Calendar Sync support is available
  • Many contact lists can be synched
  • Only an Office 365 Global Administrator can signup and use EE
  • After an initial 30 day trial, there is a monthly, or annual recurring charge.
  • If enabled, sync tasks run daily.

No support presently exists for third party Exchange hosting providers.   If you have any influence with your service provider, you may be able to get them to install and support the itrezzo Unified Contact Manager, which has similar capabilities.

When you granted consent to CiraSync, it had access to your Exchange mailbox. You can revoke that access. Click the link below.

Removing User Consent from Office 365 for CiraSync

 

After you revoke access, CiraSync will automatically disable scheduled events. Within 30 days, all customer information is purged.

Many internet based subscription services are set to automatically renew. This benefits the vendor since many customers let a subscription renew even though they may no longer have a need for it.

Cira Apps Limited does not automatically renew your subscription.  It simply expires.

CiraSync does not store any credit card information. You will need to return to the dashboard and purchase a new subscription.

Unfortunately at this time, CiraSync does not allow for a two-way Sync. However, if you wish to view & edit Public Folders straight from your smartphone, you’re able to do so through our iOS or Android App.

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