Frequently Asked Questions:
CiraSync Personal Edition

CiraSync PE (Personal Edition) has the following benefits:

  • Only these Contact Sync can be configured:
    • Office 365 Sync GAL to iPhone, Android and Outlook
    • Office 365 Sync public folder to iPhone, Android and Outlook
  • Exactly one contact list can be configured at a time
  • Any Office 365 user without administrative permissions can signup and use PE
  • Configuration and execution is just a few steps
  • There is no recurring charge and no credit card is required to sign up
  • If enabled, sync tasks run weekly.

CiraSync EE (Enterprise Edition) has the following benefits:

  • Synchronization can be configured for an entire Office 365 tenant.
  • Contact and Calendar Sync is available
  • Multiple contact lists can be synchronized
  • Only an Office 365 Global Administrator can signup for Enterprise Edition
  • After an initial 30 day trial, there is a monthly, or annual recurring charge.
  • If enabled, sync tasks can run daily at a time you choose.
  • Enterprise Dashboard features can be delegated to any Office 365 users — even users without administrative rights.
  • Advanced field settings allow granular control over which contact fields get updated or cleared.

There is no option to purchase Personal Edition.  If you wish to centrally manage contact sync for 10 or more users, you can request a quote for the Enterprise Edition on the main dashboard.

Only an Office 365 Global Administrator can signup for Enterprise Edition. The user account must also be granted the Application Impersonation Role.

  • There are a number of benefits to upgrading:
    • Synchronization can be configured for an entire Office 365 tenant.
    • Contact and Calendar Sync is available
    • Multiple contact lists can be synchronized to different users
    • If enabled, sync tasks can run daily at a time you choose.
    • Enterprise Dashboard features can be delegated to any Office 365 users — even users without administrative rights.
    • Advanced field settings allow granular control over which contact fields get updated or cleared.
    • Telephone and email support is available 16 hours per day.

After an initial 30 day trial, there is a monthly, quarterly, or annual recurring charge.

No support presently exists for third party Exchange hosting providers.   If you have any influence with your service provider, you may be able to get them to install and support the itrezzo Unified Contact Manager, which has similar capabilities.

As of October 1, 2016, Personal Edition only synchronizes once per week. PE contact sync starts on Friday evening and continues through the weekend.

Personal Edition always syncs to a sub folder named “CiraSync”. Changing the sub folder name is a feature available in Enterprise Edition.

If you have an Android smartphone, it’s possible that the mail client will not sync sub folders. Therefore, the CiraSync sub folder wont be visible.  Your option is to upgrade to CiraSync EE, or use another email client such as Touchdown 

CiraSync Personal Edition was designed to demonstrate GAL to smartphone sync without any obstacles.  IT professionals can use it as a stepping stone to Enterprise Edition. We earn revenue off of Enterprise Edition subscriptions.

The plan right now is to continue CiraSync as a free service.

Personal Edition can only sync a single contact source.

Personal Edition does not sync calendars. However, that feature may be added in an upcoming version.

Realistically, if your GAL is greater than 15,000 mailboxes,  it will be unwieldy to sync that to your smartphone.

Instead of picking the entire GAL, you can select specific distribution groups as the source of your contact list.

When you granted consent to CiraSync, it had access to your Exchange mailbox. You can revoke that access. Click the link below.

Removing User Consent from Office 365 for CiraSync

 

After you revoke access, CiraSync will automatically disable scheduled events. Within 30 days, all customer information is purged.

Unfortunately at this time, CiraSync does not allow for a two-way Sync. However, if you wish to view & edit Public Folders straight from your smartphone, you’re able to do so through our iOS or Android App.

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