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TeamLogic IT Deploys CiraSync to Keep its Customer’s Mobile Users in Sync

TeamLogic IT uses CiraSync

TeamLogic IT of Arlington Heights, Illinois quickly resolves a troublesome issue – contact management and syncing to smartphones – for a major client, by deploying CiraSync to support critical business communications.


 

       This is the first product robust enough to just work — and sync Public Folder contacts to smartphones seamlessly.”

Brian Schultz, Systems Engineer, TeamLogic IT

Thousands of businesses across North America take advantage of TeamLogic IT’s ability to deliver highly available, secure and flexible IT systems, as a trusted solutions provider.
One such client of TeamLogic IT of Arlington Heights, Illinois  is a 200-employee catering and events company. “Our client also provides corporate cafeteria management, and handles everything from business conferences to large-scale weddings,” explains TeamLogic IT system engineer Brian Schultz. “It’s a high-stakes business – the firm handles events with up to 14,000 participants.” Known for gourmet cuisine and hosting events in upscale venues, the client must constantly meet high expectations.

Communications are Crucial to Successful Events and Services

Complex time-critical schedules, many primary and backup suppliers, and a fleet of delivery trucks that supply multiple overlapping events make for business urgency. Communication between drivers, event managers, and suppliers is of paramount importance. “The company had a major pain point,” says Schultz. “Their team has 90-plus mobile users. I oversee all the smartphones. If a project manager couldn’t reach a truck driver, I’d hear about it.”
To help the client keep operations running efficiently, Schultz needed a solution to sync their central contact list to all smartphones. Moreover, it had to be up and running very quickly.

          CiraSync is completely transparent to users. This really solved a major pain point for our customer.”
Brian Schultz, Systems Engineer, TeamLogic IT

“We looked into several alternatives and tried do-it-yourself methods as well. None would be a desirable long-term solution.”
Then Schultz found CiraSync. “It took about one minute to set up the trial. That, and the performance, convinced me,” he says. “This is the first product robust enough to just work — and sync Public Folder contacts to smartphones seamlessly.”
The customer-approval process was easy. “When we saw the pricing for CiraSync, the customer’s COO jumped on it.”

Immediate Deployment, Flawless Operation

Deployment was easier than expected. “I signed up the tenant – our client – with CiraSync, and synced their public folder contacts to every smartphone user,” recounts Schultz. “It worked, and it keeps on working.”
TeamLogic IT experienced smooth sailing and flawless “contact reachability” since starting its customer on CiraSync in April 2016. “Drivers call their sales consultants for instructions, onsite staff reach drivers and suppliers for rerouting or changes, and nobody has trouble with contacts.”

        The ease of use is tops, setup is very quick, and we love the accuracy.”

Transparent to Users; Pain Point Solved

“Our customer’s employees now have complete contact information in their iPhones all the time,” Schultz notes. “CiraSync is completely transparent to users. I no longer have 10 people coming at me about contact problems. This really solved a significant problem for our customer.”

TeamLogic IT, named as Top Technology Franchise for three consecutive years by Franchise Business Review, has over 50 locations in the US and Canada. For more on TeamLogic IT and its locations throughout North America, see: https://www.teamlogicit.com/